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CTI OS Agent Desktop User Guide for Cisco ICM/CC Enterprise & Hosted. Cisco CTI OS Release 7.2(1). C O N T E N T S. About This Guide v. Purpose v. Cisco Agent Desktop User Guide. CAD 10.0 for Cisco Unified Contact Center Express Release 10.0. First Published: December 12, 2013 . QUICK START GUIDE. Cisco Agent Desktop. CAD 10.6 for Cisco Unified Contact Center Express 10.6. 1 Toolbar Buttons and Keyboard Shortcuts. 2 CommonTasks.End-User Guides · Cisco Agent Desktop Quick Start Guide for Cisco Unified Contact Center Express, Release 10.6 (PDF - 375 KB) · Cisco Agent Desktop User Guide for

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